Cancellations received prior to 2 calendar weeks before the scheduled event date will be fully refunded. Cancellations received between 1-2 calendar weeks prior to the scheduled event will receive a 50% refund. No refunds will be issued for cancellations received less than 1 calendar week prior to the event. No-shows will be billed at the full amount.

Cancellation and refund requests must be made in writing to novashrm@bm2.com containing the following information:

• Full name
• Home and email address
• Name/date of program